Details and Shipping
The earlier you order, the better! It takes time to make and ship our handmade items while maintaining our standard of quality, and delivery services are experiencing the same staff shortages and logistical challenges as most other places. Thank you for understanding!
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Signed orders: Yaya will be out of town until Dec 6. Orders containing signed items placed during these times will ship after she comes home and has a chance to sign them. When your order ships, you'll get an automated tracking email from email@example.com — please add that email to your contacts so it doesn't get sent to spam. Thank you for understanding!
Canadian customers: Orders placed Dec 6, 2021 and onward, the shipping cost covers the GST up front so you get your order delivered to you faster and more easily.
A message to Germany customers: Due to Germany's new LUCID ID requirements, we are no longer able to ship to Germany as of June 2022. Please look forward to Yaya's Germany convention appearances for an opportunity to shop with her. Thank you for understanding!
A message to Australia & New Zealand customers: We've just found out the shipping suspension to these locations has ended, so we're getting everything set back up to ship to these countries, barring any unforeseen circumstances. Please check back in the next few days. Thank you for your patience!
Countries listed at this link: Our postal service has temporarily suspended international mail acceptance for these destinations. We regret that this is happening and hope they resume shipping to you soon. Thank you for your patience!
A message to European Union customers: As of July 1st 2021, due to the EU's modified value added tax (VAT) requirements, EU orders will be shipped "Delivery Duty Unpaid," meaning the buyer must pay VAT and potential additional customs clearance fees before the shipping carrier will release their package. If you would like this process to go more smoothly and aren't ordering autographed items, you might prefer to order from our Etsy shop instead. We are investigating and considering the options and will update this message if our procedure changes. Thank you so much for your understanding and we apologize for the inconvenience.
A message to United Kingdom customers: As of January 1st 2021, we are temporarily halting sales to the UK due to their new value added tax (VAT) requirements. We are investigating and considering the options and will update this message when we have found an adequate solution forward. Thank you so much for your understanding and we apologize for the inconvenience.
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Based on Yaya's 20+ years of experience of making costume items for herself as well as for the public, the unique and fun products offered in this store are designed with comfort, practicality, and durability in mind. Rest assured that you are purchasing quality products from an experienced artist, and each order, large or small, will be treated with the utmost respect and importance. If you are for any reason unhappy or unsatisfied with your purchase, please contact us and we will do everything we can to resolve the problem and make things right.
Please understand that our items are crafted by hand, and it can occasionally take 5-8 days for us to create the item[s] you order, depending on materials and process. Usually we do have the item in stock and it will ship within a week. If you have a specific deadline, I would suggest ordering at least 3 weeks in advance. In case we run out of a certain material, the wait time for your item[s] can increase by a few days, but we try to stay stocked up on supplies and get the pieces out the door ASAP.
FABRICS: Please note that neither Yaya nor this shop are currently involved in the distribution of her fabric line, so you'll need to contact Joann.com (US) or CosplayFabrics.com (outside US) directly.
WORBLA SHIPPING: Worbla starts melting at 175°F. Please order when it's unlikely for vehicles in the US to get this hot inside.
SHIPPING COMBINATIONS: We ship items together whenever possible. Orders containing posters are usually sent rolled in a tube, including any prints, calendars, and accessories you ordered which will also fit in the tube. Magazines and books will be shipped flat. Prints, magazines, and paperback books that are sent in a stay-flat paperboard envelope will always have a "Do Not Bend" sticker on the package.
BUY 3 GET 1 PRINTS/POSTERS: Applies to regular price prints ($15) and regular price posters ($20.) Does not apply to clearance or sale items. Otherwise, get 1 random print free per 3 prints purchased, and/or get 1 random poster free per 3 posters purchased. For example, if you purchase 6 regular price prints and 3 regular price posters, you'll receive an additional 2 free random prints and 1 free random poster of Yaya's choosing. (This offer won't appear in your cart; we do it manually when we process your order.)
If there's an "every print order gets a freebie" promo happening, it applies to regular- and clearance-priced prints/posters, but the freebies don't stack. It basically means you get a free print/poster of Yaya's choosing even if you only order 1 or 2 instead of the 3 non-clearance prints/posters normally required to receive a free print/poster. (This offer won't appear in your cart; we do it manually when we process your order.)
AUTOGRAPHED ITEMS: While signed orders usually ship within a few days, Yaya is very busy and travels often, which can occasionally cause a small delay in autographed prints and posters shipping out. If you place an order for both signed and unsigned items while she's traveling, everything will ship together once she's home and able to sign your items. You may request personalization in addition to Yaya's autograph, but it's entirely up to her whether she adds it, based on several factors. Thank you for understanding! You can keep an eye on her social media (links in pink bar on the bottom right of this page) for her travel updates.
We use USPS to ship all of our orders, which generally take 2-5 business days to be delivered within the USA. International orders usually take two to three weeks to be delivered, but may take longer, depending on the country. The day your order ships, you should receive an automated email via Stamps.com with your tracking number. Please use a personal email address because .edu, .gov, Outlook, and similar email clients often filter out receipt and tracking emails. If you don't get this within a week of ordering and there are no obvious reasons (such as your order needs an autograph and Yaya's out of town), please email firstname.lastname@example.org with the full name you used when ordering. For orders outside the US, once tracking says the package has left the US (last stop is usually Miami, FL), please track the number using your local postal service as they will have information that USPS may not and they may require assistance from you to deliver your package. (This is especially true for Germany.) Please do not request that we mark values lower on customs forms—this is illegal and we will not do it. Though rare, buyers outside the US may incur import taxes from their government, which are not additional postage charges. Buyers are responsible for any such charges. Effective for Canadian orders placed after December 2, 2021, the $6.95 "handling fee" is actually to cover the GST up front so you get your order delivered to you faster and more easily. (More info: https://stamps.custhelp.com/app/answers/detail/a_id/6065/~/how-to-prepay-canadian-duties-and-taxes)
We strongly recommend providing your phone number during checkout if you are ordering outside the US. This will help your local postal service contact you about any issues with delivery and avoid the expense of re-shipment. We promise never to call or text you and to never share your number with anyone but the postal service.
If you order in-stock items and pre-order items at the same time, the in-stock items will wait and ship together with the pre-order when it's ready.
We are unable to accommodate rush shipping at this time. We reserve the right to cancel orders we aren't comfortable with for any reason.
If you have any shipping questions, have an issue with your order after you receive it, or would like to do a return, please email email@example.com. Please note that we cannot accept returns or exchanges on masks, wigs that have been tried on or worn, grab bags, or correctly personalized items.
The Yaya Han Team