Signed Print - Phoenix
A message to UK customers:
As of January 1st 2021, we are temporarily halting sales to the UK due to the new value added tax (VAT) requirements. We are investigating and considering the options and will update this message when we have found an adequate solution forward. Thank you so much for your understanding and we apologize for the inconvenience.
A message to EU customers
As of July 1st 2021, due to the European Union's modified value added tax (VAT) requirements, EU orders will be shipped "Delivery Duty Unpaid," meaning the buyer must pay VAT and potential additional customs clearance fees before the shipping carrier will release their package. We are investigating and considering the options and will update this message if our procedure changes. Thank you so much for your understanding and we apologize for the inconvenience.
A message to our Australia & New Zealand customers
Our postal service has temporarily suspended international mail acceptance for these destinations (among others) due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. We regret that this is happening and hope they resume shipping to you soon. Thank you for your patience!